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Returns

Need to Make a Return?

** PLEASE NOTE we are still doing returns but bare with us, they are being processed slower and we are experiencing delays. Your return will be processed with an estimated additional 7-day delay.

What items are returnable?

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns are accepted on all unworn and in the same condition that you purchased them in. Items should be returned in their original yes and packaging (biodegradable bag).

Unfortunately, we are not able to offer returns on International orders.

How do I return an item?

Once your return is authorized, you'll receive a prepaid shipping label via email and step-by-step instructions.

Am I eligible for a refund?

Only regular priced items in their original packaging may be refunded, unfortunately sale items cannot be refunded.

How soon will I get my refund?

Once your items are processed, you'll get your refund typically within 7 days. PLEASE NOTE: we are experiencing extra delays - give us 14-days to process.

Need something else?

If we didn’t address your question above please contact us at hello@joinyesand.com address for customer service

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