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Returns

Need to make a return? Click here

** PLEASE NOTE we appreciate your patience during an estimated 7-day delay in the returns process. Please bear with us.

Between sizes? Please be conscious of the impact of ordering multiple sizes-- selecting your best guess is better for both people and planet. If the size doesn’t work, we are happy to offer free and easy exchanges to make sure you have the best possible fit! Better for people, planet, and your pocket. We are happy to offer free and easy exchanges when you follow our single size recommendation.

What items are returnable?

Items must meet the following criteria to be returned: 

  • Purchased within the last 30 days
  • Unworn, in the same condition as your received it
  • In its original YES AND biodegradable bag
  • Full price purchase (sale items are final sale)
    ** We do not accept returns on international order or face masks** 

How do I return an item?

Once your return is authorized, you'll receive a prepaid shipping label via email and step-by-step instructions.

How soon will I get my refund?

We are currently experiencing delays of up to 14 days. We apologize for the extended wait. 

Need something else?

If we didn’t address your question above please contact us at hello@joinyesand.com address for customer service

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